Delivery & Returns

Shipping Time

Location Shipping Time* 
Australia (metro) 5-15 business days
Australia (regional) 5-15 business days
Remote and Rural locations 10-25 business days
New Zealand 5-15 business days
USA & Canada 5-15 business days
UK 5-15 business days
Singapore, Japan, Hong Kong 5-15 business days
All Other Locations 5- 25 days, varies on location

 
*Approximate times only. Unfortunately, unexpected delays can happen that are out of our control so shipping times cannot be guaranteed. Orders are generally dispatched within 24-48 hours from time of order. Delivery times estimated above are from dispatch date. 

Shipping Requirements: 

All orders are required to have a mobile/cell number for our delivery partners to sms updates and to call you should they need access for delivery.

We are unable to ship to Lockers or PO BOX's due to courier requirements.

Orders will be delivered to a person directly, and will not be left in a safe place unless you instruct your delivery partner by email or sms or phone. 

Shipping Costs

Shipping cost is automatically calculated at the checkout page, and is calculated based the size, weight and location of your order.

If no shipping cost is available for your order at the checkout page, please get in touch 🙂 

Tracking

Tracking numbers/links are provided via automated emails and or sms from our system once your order has been dispatched. Due to system error or delays in syncing logistic partners if you do not have a tracking number in 48 hours from order date, please reach out to us customer@rainbowsounds.co

Delivery partners: Post services, Startrack, Couriers Please, Aramax, UPS, FedEX, TNT, DHL, EVRI, Royal Mail, pace couriers and many more. 

Warehouse Locations

Rainbow Sounds have a number of warehouse locations across the globe, depending on what your order is, our stock variations can be shipped form, Australia, United Kingdom, America or Austral-Asia. 

Shipping Insurance

Rainbow Sounds packaging is exceptional and it is very rare for any goods to arrive broken. This is something we are very proud of, Rainbow Sounds will pay for the first $100 worth of cover. If you wish to add insurance for your delivery, please request this before you order as additional costs will need to be added to your order. 

If an item arrives broken, you need to log a claim with us within 3 business day of the delivery being signed or accepted (see below).

Returns & Exchanges

We do not accept returns or exchanges. While we have very rare manufacturer's defects, if any are found, we offer exchanges within 7 days of receipt of goods. Please contact us and make a claim, this item will need lots of supporting images and videos to be provided for processing and approval. 

You must provide proof of purchase and the item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Damaged Bowls in Transit

If your bowl arrived damaged from transit, you'll need to log a claim with us within 3 days of the delivery being signed or accepted.

How to log a claim:

1. Take a photo of the outer box to show damage

2. Take a 2-3 unique photos of the broken bowl/item in the box before removing it

3. Take a photo of the courier slip addressed to you  

4. Email all images with your original order number to customer@rainbowsounds.co

5. In your email give any extra detail you can.

Waiting time for claims is 3-6 weeks – this is the time the courier takes to process claims. Your claim is with the courier and not with Rainbow Sounds, we just help facilitate it. No claim is guaranteed, and claims can only be made if you requested extra insurance on top of the complementary cover we offer as stated above.

High Purity Quartz

Made with High Purity Australian Quartz