Delivery & Returns

Shipping Time

Location Shipping Time*
Australia (metro) 3-10 business days
Australia (regional) 6-15 business days
Australia (rural) depending on location
New Zealand 5-15 business days
USA & Canada 8-15 business days
UK 8-15 business days
Singapore, Japan, Hong Kong 8-15 business days
All Other Locations varies depending on location

*Approximate times only. Unfortunately, unexpected delays can happen that are out of our control so shipping times cannot be guaranteed.

Shipping Costs

Shipping cost is automatically calculated at the checkout page, and is calculated based the size, weight and location of your order.

If no shipping cost is available for your order at the checkout page, please get in touch 🙂


Tracking numbers/links are provided via automated emails from our system once your order has been dispatched. 

Australia and NZ orders are delivered via Australia Post, Startrack, Couriers Please or Aramax.

All international orders are delivered by Air.

Shipping Insurance

Rainbow Sounds pay for the first $100 worth of cover. If you wish to add insurance for your delivery, please request this before you order as additional costs will need to be added to your order. 

If an item arrives broken, you need to log a claim with us within 3 business day of the delivery being signed or accepted (see below).

Returns & Exchanges

We do not accept returns or exchanges. For manufacturer's defects, we offer exchanges within 7 days of receipt of goods. 

You must provide proof of purchase and the item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Damaged Bowls in Transit

If your bowls arrived damaged from transit, you'll need to log a claim with us within 3 days of the delivery being signed or accepted.

How to log a claim:

1. Take a photo of the box to show damage

2. Take a photo of the broken bowl in the box before removing it

3. Take a photo of the courier slip addressed to you  

4. Email all images with your original order number to

5. In your email give any extra detail you can.

Waiting time for claims is 3-6 weeks – this is the time the courier takes to process claims. Your claim is with the courier and not with Rainbow Sounds, we just help facilitate it.  

High Purity Quartz

Made with High Purity Australian Quartz