FAQs

Below you'll find the most commonly asked questions and answers.

Product Info

Crystal singing bowls can provide many benefits:

  • Reduce stress and anxiety
  • Relieve physical pain
  • Improve mental and emotional clarity
  • Balance chakras

Crystal singing bowls are made from quartz crystal – crushed and heated at very high temperatures in a mold to then become a singing bowl. The outcome is the incredible powers of crystal and sound united in one tool.

Not only are crystal singing bowls beautiful to look at and listen to, but they are used in many different applications for sound healing and meditation.

Crystal singing bowls are used by experienced practitioners in yoga, meditation, reiki, sound healing and more.

Rainbow Sounds crystal singing bowls are tuned from a base of 432hz tuning scale. This is the scale of our bowls - tuned from 432hz at the A note, which is a standardised universal tuning scale.

Please note that this is commonly misunderstood to mean that all bowls are individually tuned at 432hz. This is not the case – otherwise all the bowls will have an A note!

For more information, refer to our 432hz tuning scale reference guide.

Rainbow Sounds™ crystal singing bowls are made with High Purity Quartz (HPQ) with Australian Quartz. HPQ provides a longer and louder resonance than a lesser purity grade of quartz. 

At Rainbow Sounds, we manufacture our crystal singing bowls, we're not just a distributor. Our bowls are specifically designed with sound purity and ease of play in mind – this is whats set our bowls apart from cheaper or inferior bowls:

  • Ultra High Purity Quartz = Longer & Louder Sound Resonance: Our crystal bowls are made with High Purity Quartz (HPQ), compared with other bowls may be made of a lesser purity grade of quartz. You can tell the purity grade of quartz by how easily they play. Our bowls only require a very soft tap and a light sing to produce a long and loud sound resonance, whilst bowls with lesser purity grade of quartz needs to be striked harder and "wound up" to create a longer resonance.
  • Signature Smooth Finish = Better Sound Purity & Reduced Drag on Mallets: Our bowls are produced with a smooth and matt finish on the outside. Other crystal singing bowls tend to be frosty - this creates a drag on the mallet when you play and feels like sandpaper to touch. Our bowls with our signature matt and smooth finish enables them to be much easier to play and whilst achieving better sound purity.

Our sets of bowls are designed in the way that the musical notes play harmoniously together and for easy "stacking" into the carry bags. To customise a set of bowls, please choose them individually to purchase.

No, unfortunately we don’t offer replacement stickers for the bowls.

As crystal singing bowls are very fragile, we don't recommend checking them in as 'check-in luggage', though we do understand that some customers check them in as fragile/large items (packed in a well-padded box). 

If possible, we suggest that you take the carry bags with you as ‘carry on luggage’. But please check with your airline on the specifications and the best way forward.

Here are some information that may be helpful:

Set of 3 bowls in carry bag: approx. 7kg, size approx. 33x33x33cm

Set of 4 bowls in carry bag: approx. 9kg, size approx. 33x33x33cm

Contraindications

Crystal singing bowls SHOULD NOT be used during the first 12 weeks (or first trimester) of your pregnancy. You can play crystal singing bowls after the first 12 weeks of your pregnancy.

DO NOT PLACE crystal singing bowls (or any other musical instruments) anywhere on your body if you are pregnant or soon to be expecting. Bowls should be placed in front of you on the floor or on a table.

ALWAYS consult your doctor before playing a crystal singing bowl or attending a sound therapy session. 

Crystal singing bowls should be AVOIDED if you have metal implants such as pacemakers and metal pins in your body or if you have neurological conditions such as epilepsy or Parkinson's disease.

ALWAYS consult your doctor before playing a crystal singing bowl or attending a sound therapy session. 

Shipping & Deliveries

Shipping costs
Shipping costs depend on the size, weight and delivery location of your order. You can see the shipping costs at the checkout page once you've add the items to your cart and complete your shipping address details.

If no shipping costs is available at the checkout page for your shipping address/location, please get in touch 🙂

Delivery time
Orders in Australia take approx. 5-10 business days for metro areas, 5-15 business days for non-metro and regional, and longer for rural areas.

Orders in New Zealand (metro) take approx. 5-15 business days. Orders in USA & Canada take approx. 10-15 business days.

For all other locations, please get in touch for further details.

We ship worldwide! All international orders are shipped by Air. New Zealand orders are shipped via Australia Post.

If shipping is unavailable at the checkout page for your order, please get in touch 🙂

Yes. Tracking details are sent to you as soon as your order is dispatched.

Rainbow Sounds pay for the first $100 worth of cover. If you wish to add insurance for your delivery, please request this before you order as additional costs will need to be added to your order.

We don't currently offer local pick-ups but you can visit one of our stockists to purchase bowls in person.

Returns & Exchanges

We do not accept returns or exchanges.

If your bowls arrived damaged from transit, please follow instructions in the below FAQ.

For manufacturer's defects, we offer exchanges within 7 days of receipt of goods. You must provide proof of purchase from our website (www.rainbowsounds.co) and the item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.

If an item arrives broken, you'll need to log a claim with us within 3 days of the delivery being signed or accepted.

How to log a claim:

1. Take a photo of the box to show damage
2. Take a photo of the broken bowl in the box before removing it
3. Take a photo of the courier slip addressed to you  
4. Email all images with your original order number to customer@rainbowsounds.co

5. In your email give any extra detail you can  

Waiting time for claims is 3-6 weeks – this is the time the courier takes to process claims. Your claim is with the courier and not with Rainbow Sounds, we just help facilitate it.

Care & Cleaning

To clean your bowls, use cold water with a soft microfibre cloth.

Be gentle when cleaning your bowl, and do not scrub the bowl or use harsh chemicals. The cloth should preferably be white or neutral to avoid colour residue that may stain the bowl.

Remember to always wipe dry your bowl before you put it away

Refer to our Care Guide for more information.

Workshops & Training

Rainbow Sounds is a Registered Training School with MHA . This means upon application with MHA (with our Level 2 Crystal Singing Bowls Certification), you will be immediately accepted as a "Sound Bath Practitioner".

MHA (My Health Association) is a governing body for health insurance, they offer insurance for yoga teachers and holistic wellness practitioners essential for running a business, such as professional liability cover. Originally MHA was only for Yoga Teachers, however they are now supporting Rainbow Sounds graduates and others from the wellness industry of natural healing/health practitioners. 

MHA has a one-off membership fee in order to be assessed and access the discounted insurance rates for members. The MHA insurance has no excess of claims so it truly is the best insurance product in today’s market. MHA insurance covers most countries around the world in case you’d like to teach overseas. More information or to join MHA here.

No. We respectfully ask that any students with bowls or mallets are not made by Rainbow Sounds – are not brought into our training events or classes

There are many reasons why. Firstly, as there are many bowls being played in the class at the same time by all students, in the event of other bowls being of a different quality or frequencies being played it can be extremely distracting for the entire class. As not all bowls are made to the standards of Rainbow Sounds bowls. Whilst they may “look the same” and they may be “sold the same”, the truth is that they are not the same. 

Secondly, our class specifically teaches techniques for Rainbow Sounds bowls (and with our mallets), which are made differently to other bowls. For example, our bowls are smooth on the outside, not like other bowls which feel a bit like sandpaper. And this has a huge impact on how you play the bowls, not to mention the musical notes can be very different in sound, as we find many other providers of bowls think they sell perfect pitch, but in fact are not.

Rest assured we always have plenty of bowls and mallets available for students to use on the day.

We offer our Level 1 and Level 2 training both in-person or online.

Our in-person workshops are offered across Australia. If you're interested in attending a workshop in a location that we're not in, please register your interest – this helps us decide on new locations to come to 🙂 

Online Courses

Yes, Rainbow Sounds is a Registered Training School with MHA. This means upon application with MHA (with our Level 2 Crystal Singing Bowls Certification), you will be immediately accepted as a "Sound Bath Practitioner".

MHA (My Health Association) is a governing body for health insurance, they offer insurance for yoga teachers and holistic wellness practitioners essential for running a business, such as professional liability cover. Originally MHA was only for Yoga Teachers, however they are now supporting Rainbow Sounds graduates and others from the wellness industry of natural healing/health practitioners. 

MHA has a one-off membership fee in order to be assessed and access the discounted insurance rates for members. The MHA insurance has no excess of claims so it truly is the best insurance product in today’s market. MHA insurance covers most countries around the world in case you’d like to teach overseas. More information or to join MHA here.

For existing users
Go to the Courses Login page. Enter your email and password, verify you're not a robot. You'll then see the Courses Dashboard with all the Online Courses you're enrolled into.

For new users
Access by logging in the below link. Use the same email address as the one you purchased the training with:

Login page: https://www.rainbowsounds.co/account/login?return_url=/apps/my/courses/list
Email: Same as the one you used to book/purchase
Password: See below to set up

Set up an account/password:

1. In the above link, click on 'Create an account'. This will take you to the 'Register' page
2. On the "Register" page - enter your details (inc. your email and new password), then click 'Create Account' button.
Important note: You must set up the account using the same email address as the one used to purchase your online training
3. You'll then receive an email from our system to verify your email/account – follow the instructions to verify
4. Once done, go back to the above link and log in using your email and password

Access your online training:

Access by logging in the below link. Use the same email address as the one you purchased the training with:

Login page: https://www.rainbowsounds.co/account/login?return_url=/apps/my/courses/list
Email: Same as the one you used to book/purchase
Password: See below to set up

To set up an account:

1. In the above link, click on 'Create an account'. This will take you to the 'Register' page
2. On the "Register" page - enter your details (inc. your email and new password), then click 'Create Account' button.
Important note: You must set up the account using the same email address as the one used to purchase your online training
3. You'll then receive an email from our system to verify your email/account – follow the instructions to verify
4. Once done, go back to the above link and log in using your email and password

Go to our Online Courses FAQ's for more helpful information on how to access your Online Courses.

Once you enrol into the course, you'll have 365 days to access the course until it expires

Both our Level 1 and Level 2 Online Courses are self-paced.

As a guide:

Level 1 consists of 4 hours of bite-size videos and approx 30 mins to complete the Course Quiz. After completion, we recommend watching and practising with the Online Course again several times over a 3-6 month period to refine your techniques and skills.

Level 2 consists of 4 hours of bite-sized videos and approx 45 mins to complete the Course Quiz. After completion, we recommend watching and practising with the Online Course again several times over a 3-6 month period to refine your techniques and skills.

Yoga Teachers & Practitioners

Whilst we don't offer discounts for yoga teachers and practitioners, we do offer for you to join our stockist network or referral program. Click here for more info or to apply.