FAQs
Below you'll find the most commonly asked questions and answers.
Crystal Singing Bowls
What is a crystal singing bowl and what are they used for?
Crystal singing bowls are made from quartz crystal – crushed and heated at very high temperatures in a mold to then become a singing bowl. The outcome is the incredible powers of crystal and sound united in one tool.
Not only are crystal singing bowls beautiful to look at and listen to, but they are used in many different applications for sound healing and meditation.
Crystal singing bowls are used by experienced practitioners in yoga, meditation, reiki, sound healing and more.
What are the benefits of crystal singing bowls?
Crystal singing bowls can provide many benefits:
• Reduce stress and anxiety
• Relieve physical pain
• Improve mental and emotional clarity
• Balance chakras
Why crystal singing bowls and not metal bowls?
We know the facts, that every cell in the human body has a geometric crystalline structure. This helps your body resonate with the frequencies of quartz crystal singing bowls. Because quartz crystal singing bowls have the ability to align with your chakra, they are widely used and considered to be effective singing bowls. They can also produce the purest sounds, which can be ideal for meditation and sound healing.
Is it safe to play crystal singing bowls during pregnancy?
You can safely play crystal singing bowls after the first 12 weeks (or the 1st trimester) i.e. after the initial period where the baby has naturally formed without the external influence or added vibrations. Bowls should be placed in front of you on the floor or on a table.
Do not place crystal singing bowls (or any other musical instruments) anywhere on your body if you are pregnant or soon to be expecting.
Rainbow Sounds™ Bowls
What are your bowls made from?
Rainbow Sounds™ crystal singing bowls are made from 99.9% pure quartz crystal and specifically tuned to 432Hz to allow the best sound and vibrational healing.
All our bowls are made from High Purity Quartz (HPQ) with Australian Quartz. HPQ provides a longer and louder resonance than a lesser purity grade of quartz.
How are your bowls different to other bowls?
Rainbow Sounds™ crystal singing bowls are specifically designed by our founder, Bianca Sengos. Our bowls are different to those you'll commonly find in the market, specifically:
• Our crystal singing bowls are made from High Purity Quartz (HPQ) whilst other bowls in the market are often made of a lesser purity grade of quartz.
• Our bowls are produced with a smooth finish on the outside. This means that our bowls are much easier to play, requiring only soft gentle striking and singing. Other bowls in the market tend to be frosted on the outside.
Are your bowls are tuned to the 432hz scale?
Rainbow Sounds crystal singing bowls are tuned from a base of 432hz tuning scale. This is the scale of our bowls - tuned from 432hz at the A note, which is a standardised universal tuning scale.
Please note that this is commonly misunderstood to mean that all bowls are individually tuned at 432hz. This is not the case – otherwise all the bowls will have an A note!
For more information, refer to our 432hz tuning scale reference guide.
Shipping, Deliveries & Tracking
How much is shipping?
Shipping costs depend on the size, weight and delivery location of your order. You can see the shipping costs at the checkout page on our website once you add the items to your cart and complete your shipping address details.
If no shipping costs is available at the checkout page, please get in touch with us 🙂
How long does shipping take?
Orders in Australia take approx. 5-10 business days for metro areas, 5-15 business days for non-metro and regional, and longer for rural areas.
Orders in New Zealand (metro) take approx. 5-15 business days. Orders in USA & Canada take approx. 10-15 business days.
For all other locations, please get in contact for further details.
Our beautiful bowls are shipped via a courier service and tracking is provided for all orders automatically once it’s dispatched. Rest assured the fragile bowls are packed securely and safely for their transit 🌈
Do you provide tracking?
Yes. Tracking details are sent to you as soon as your order is dispatched.
Do you offer insurance for deliveries?
Rainbow Sounds pay for the first $100 worth of cover. If you wish to add insurance for your delivery, please request this before you order as additional costs will need to be added to your order.
Can I pick up my order?
We don't currently offer local pick-ups but you can visit one of our stockists to purchase bowls in person.
Returns & Exchanges
What is your returns policy?
We do not accept returns or exchanges. For manufacturer's defects, we offer exchanges within 7 days of receipt of goods.
To be eligible for an exchange, you must provide proof of purchase from our website (www.rainbowsounds.co) and the item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.
My item arrived broken. What should I do?
If an item arrives broken, you'll need to log a claim with us within 3 days of the delivery being signed or accepted.
How to log a claim:
1. Take a photo of the box to show damage
2. Take a photo of the broken bowl in the box before removing it
3. Take a photo of the courier slip addressed to you
4. Email all images with your original order number to customer@rainbowsounds.co
5. In your email give any extra detail you can and also state how much insurance you paid for with your order.
3. Waiting time for claims is 3-6 weeks, as this is the same time the courier takes to process the claim. Your claim is with the courier and not with RainbowSounds, we just help facilitate it.
Waiting time for claims is 3-6 weeks – this is the time the courier takes to process claims. Your claim is with the courier and not with Rainbow Sounds, we just help facilitate it.
Care & Cleaning
What is the best/safest way to clean my bowls?
To clean your bowls, use cold water with a soft microfibre cloth. Be gentle when cleaning your bowl, and do not scrub the bowl or use harsh chemicals. The cloth should preferably be white or neutral to avoid colour residue that may stain the bowl. Remember to always wipe dry your bowl before you put it away
Refer to our Care Guide for more information.
My item arrived broken. What should I do?
If an item arrives broken, you'll need to log a claim with us within 3 days of the delivery being signed or accepted.
How to log a claim:
1. Take a photo of the box to show damage
2. Take a photo of the broken bowl in the box before removing it
3. Take a photo of the courier slip addressed to you
4. Email all images with your original order number to customer@rainbowsounds.co
5. In your email give any extra detail you can and also state how much insurance you paid for with your order.
3. Waiting time for claims is 3-6 weeks, as this is the same time the courier takes to process the claim. Your claim is with the courier and not with RainbowSounds, we just help facilitate it.
Waiting time for claims is 3-6 weeks – this is the time the courier takes to process claims. Your claim is with the courier and not with Rainbow Sounds, we just help facilitate it.
Workshops & Training
Are your workshops and training certified?
Rainbow Sounds is a Registered Training School with MHA . This means upon application with MHA (with our Level 2 Crystal Singing Bowls Certification), you will be immediately accepted as a "Sound Healer".
MHA (My Health Association) is a governing body for health insurance, they offer insurance for natural therapy and alternative health practitioners essential for running a business, such as professional liability cover. Originally MHA was only for Yoga Teachers, however they are now supporting Rainbow Sounds graduates and others from the wellness industry of natural healing/health practitioners.
MHA has a one-off membership fee in order to be assessed and access the discounted insurance rates for members. The MHA insurance has no excess of claims so it truly is the best insurance product in today’s market. MHA insurance now covers most countries around the world in case you’d like to teach overseas. More information or to join MHA here.
Where can I attend a workshop or training?
We offer our Level 1 and Level 2 training both in-person or online.
Our in-person workshops are offered across Australia. If you're interested in attending a workshop in a location that we're not in, please register your interest – this helps us decide on new locations to come to 🙂
How do I access my Online Training?
Go to the Courses Login page. Enter your email and password, verfiy you're not a robot. You'll then see the Courses Dashboard with all the Online Courses you're enrolled into.
I'm having trouble accessing my Online Training, can you help?
Go to our Online Courses FAQ's for helpful information on how to access your Online Courses.
Does the Online Course expire?
Once you enrol into the course, you'll have 365 days to access the course until it expires
How long does the Online Course take to complete?
Both our Level 1 and Level 2 Online Courses are self-paced.
As a guide:
Level 1 consists of 4 hours of learning from bite-size videos and approx 30 mins to complete the Course Quiz. After completion, we recommend watching and practising with the Online Course again several times over a 3-6 month period to refine your techniques and skills.
Level 2 consists of 4 hours of learning from bite-sized videos and approx 45 mins to complete the Course Quiz. After completion, we recommend watching and practising with the Online Course again several times over a 3-6 month period to refine your techniques and skills.
Sound Healing Academy Students
I'm a student with Sound Healing Academy, do I get a student discount?
Yes, Sound Healing Academy students receive a discount off any bowl sets. If you didn't receive the promo code to use from your SHA teacher, get in touch with us.
Yoga Teachers & Practitioners
I'm a Yoga Teacher or Practitioner, can I get a discount if I provide you an ABN?
Whilst we don't offer discounts for yoga teachers and practitioners, we do offer for you to join our stockist network or referral program. Click here for more info or to apply.
