FAQs

Below you'll find the most commonly asked questions and answers.

Product Info

Crystal singing bowls can provide many benefits:

  • Reduce stress and anxiety
  • Relieve physical pain
  • Improve mental and emotional clarity
  • Balance chakras

Crystal singing bowls are made from quartz crystal – crushed and heated at very high temperatures in a mold to then become a singing bowl. The outcome is the incredible powers of crystal and sound united in one tool.

Not only are crystal singing bowls beautiful to look at and listen to, but they are used in many different applications for sound healing and meditation.

Crystal singing bowls are used by experienced practitioners in yoga, meditation, reiki, sound healing and more.

Rainbow Sounds crystal singing bowls are tuned from a base of 432hz tuning scale. This is the scale of our bowls - tuned from 432hz at the A note, which is a standardised universal tuning scale.

Please note that this is commonly misunderstood to mean that all bowls are individually tuned at 432hz. This is not the case – otherwise all the bowls will have an A note!

For more information, refer to our 432hz tuning scale reference guide.

Rainbow Sounds™ crystal singing bowls are made with High Purity Quartz (HPQ) with Australian Quartz. HPQ provides a longer and louder resonance than a lesser purity grade of quartz. 

At Rainbow Sounds, we manufacture our crystal singing bowls, we're not just a distributor. Our bowls are specifically designed with sound purity and ease of play in mind – this is whats set our bowls apart from cheaper or inferior bowls:

  • Ultra High Purity Quartz = Longer & Louder Sound Resonance: Our crystal bowls are made with High Purity Quartz (HPQ), compared with other bowls may be made of a lesser purity grade of quartz. You can tell the purity grade of quartz by how easily they play. Our bowls only require a very soft tap and a light sing to produce a long and loud sound resonance, whilst bowls with lesser purity grade of quartz needs to be striked harder and "wound up" to create a longer resonance.
  • Signature Smooth Finish = Better Sound Purity & Reduced Drag on Mallets: Our bowls are produced with a smooth and matt finish on the outside. Other crystal singing bowls tend to be frosty - this creates a drag on the mallet when you play and feels like sandpaper to touch. Our bowls with our signature matt and smooth finish enables them to be much easier to play and whilst achieving better sound purity.

Our sets of bowls are designed in the way that the musical notes play harmoniously together and for easy "stacking" into the carry bags. To customise a set of bowls, please choose them individually to purchase.

No, unfortunately we don’t offer replacement stickers for the bowls.

As crystal singing bowls are very fragile, we don't recommend checking them in as 'check-in luggage', though we do understand that some customers check them in as fragile/large items (packed in a well-padded box). 

If possible, we suggest that you take the carry bags with you as ‘carry on luggage’. But please check with your airline on the specifications and the best way forward.

Here are some information that may be helpful:

Set of 3 bowls in carry bag: approx. 7kg, size approx. 33x33x33cm

Set of 4 bowls in carry bag: approx. 9kg, size approx. 33x33x33cm

Contraindications

Crystal singing bowls SHOULD NOT be used during the first 12 weeks (or first trimester) of your pregnancy. You can play crystal singing bowls after the first 12 weeks of your pregnancy.

DO NOT PLACE crystal singing bowls (or any other musical instruments) anywhere on your body if you are pregnant or soon to be expecting. Bowls should be placed in front of you on the floor or on a table.

ALWAYS consult your doctor before playing a crystal singing bowl or attending a sound therapy session. 

Crystal singing bowls should be AVOIDED if you have metal implants such as pacemakers and metal pins in your body or if you have neurological conditions such as epilepsy or Parkinson's disease.

ALWAYS consult your doctor before playing a crystal singing bowl or attending a sound therapy session. 

Shipping & Deliveries

Shipping costs depend on the size, weight and delivery location of your order. You can see the shipping costs at the checkout page once you've add the items to your cart and complete your shipping address details.

If no shipping costs is available at checkout for your shipping address/location, please get in touch 🙂

We ship worldwide to most countries.

With several inventory warehouse locations worldwide, depending on your order it may be shipped from Australia, UK, US, or Asia.

If shipping is unavailable at checkout for your order, please get in touch 🙂

Orders in Australia take approx. 5-15 business days for metro areas (may take longer regional and rural).

Orders in New Zealand, USA & Canada, UK and Asia take approx. 5-15 business days.

For all other locations, please get in touch for further details.

*Estimated times only. While we strive to meet these timelines, unexpected delays beyond our control can occur, so shipping times cannot be guaranteed. Orders are typically dispatched within 1-3 business days from the time of order. The delivery times provided above are based on the dispatch date.

Yes. Tracking numbers/links are provided via automated email or SMS once your order has been dispatched.

If you don’t receive a tracking number/link within 48 hours of the order date, please reach out to us at customer@rainbowsounds.co

Our bowls are carefully packed in double-reinforced boxes to ensure they arrive safely. While it’s very rare for items to arrive damaged, we recommend adding shipping insurance at checkout through the third-party provider, Route Protection, to protect your parcel from damage, loss, or theft.

By adding this insurance, you’ll be eligible for compensation through Route, if applicable.

How It Works

If your Route-protected order is lost, stolen, or damaged in transit, Route's support team will guide you through the simple process of resolving the issue in just a few steps. Read more details on Route’s Shipping Protection Policies.

If you purchased the additional shipping insurance at checkout through the third-party provider, Route Protection, follow these steps to file a claim:

  1. Go to the Route Resolve Center
  2. Enter your email and order number.
  3. Select the item(s) you’re filing the claim for.
  4. Choose the corresponding issue type.
  5. Verify your phone number.
  6. Provide details about the issue.
  7. Select your preferred resolution.
  8. Submit the required information.
  9. Review and certify your claim.
  10. Submit the claim.

For further assistance, visit the Route help center.

We don't currently offer local pick-ups but you can visit one of our stockists to purchase bowls in person.

Returns & Exchanges

We do not accept returns or exchanges, except in the case of manufacturer defects.

For defects, we offer exchanges within 7 days of receiving the goods. To qualify for an exchange, you must provide proof of purchase, and the item must be unused and in the same condition as when you received it, including its original packaging.

You will be responsible for the shipping costs associated with the exchange. Shipping costs are non-refundable.

Ordering from Rainbow Sounds' Australian online shop and shipping to any location is considered a business transaction under Australian consumer law.

Customers in the United Kingdom are entitled to a 14-day change-of-mind refund, but only if the purchase was made from a UK stockist or reseller. This policy does not apply to purchases from our Australian online shop.

Special note: If a bowl is reverberating sound onto your mallet, it's important to understand how to play a Rainbow Sounds bowl. This is not a product fault. Rainbow Sounds bowls are made with a very high-purity grade of raw material, making them highly vibrational. If you are unable to effectively play a high-grade bowl, we recommend enrolling in Rainbow Sounds Training or a specialist crystal bowl training provider who is also a Rainbow Sounds stockist.

If an item arrives broken, you'll need to log a claim with us within 3 days of the delivery being signed or accepted.

How to log a claim:

1. Take a photo of the box to show damage
2. Take a photo of the broken bowl in the box before removing it
3. Take a photo of the courier slip addressed to you  
4. Email all images with your original order number to customer@rainbowsounds.co

5. In your email give any extra detail you can  

Waiting time for claims is 3-6 weeks – this is the time the courier takes to process claims. Your claim is with the courier and not with Rainbow Sounds, we just help facilitate it.

Care & Cleaning

To clean your bowls, use cold water with a soft microfibre cloth.

Be gentle when cleaning your bowl, and do not scrub the bowl or use harsh chemicals. The cloth should preferably be white or neutral to avoid colour residue that may stain the bowl.

Remember to always wipe dry your bowl before you put it away

Refer to our Care Guide for more information.

Workshops & Training

Rainbow Sounds is a Registered Training School with MHA . This means upon application with MHA (with our Level 2 Crystal Singing Bowls Certification), you will be immediately accepted as a "Sound Bath Practitioner".

MHA (My Health Association) is a governing body for health insurance, they offer insurance for yoga teachers and holistic wellness practitioners essential for running a business, such as professional liability cover. Originally MHA was only for Yoga Teachers, however they are now supporting Rainbow Sounds graduates and others from the wellness industry of natural healing/health practitioners. 

MHA has a one-off membership fee in order to be assessed and access the discounted insurance rates for members. The MHA insurance has no excess of claims so it truly is the best insurance product in today’s market. MHA insurance covers most countries around the world in case you’d like to teach overseas. More information or to join MHA here.

No. We respectfully ask that any students with bowls or mallets are not made by Rainbow Sounds – are not brought into our training events or classes

There are many reasons why. Firstly, as there are many bowls being played in the class at the same time by all students, in the event of other bowls being of a different quality or frequencies being played it can be extremely distracting for the entire class. As not all bowls are made to the standards of Rainbow Sounds bowls. Whilst they may “look the same” and they may be “sold the same”, the truth is that they are not the same. 

Secondly, our class specifically teaches techniques for Rainbow Sounds bowls (and with our mallets), which are made differently to other bowls. For example, our bowls are smooth on the outside, not like other bowls which feel a bit like sandpaper. And this has a huge impact on how you play the bowls, not to mention the musical notes can be very different in sound, as we find many other providers of bowls think they sell perfect pitch, but in fact are not.

Rest assured we always have plenty of bowls and mallets available for students to use on the day.

We offer our Level 1 and Level 2 training both in-person or online.

Our in-person workshops are offered across Australia. If you're interested in attending a workshop in a location that we're not in, please register your interest – this helps us decide on new locations to come to 🙂 

Online Courses

Yes, Rainbow Sounds is a Registered Training School with MHA. This means upon application with MHA (with our Level 2 Crystal Singing Bowls Certification), you will be immediately accepted as a "Sound Bath Practitioner".

MHA (My Health Association) is a governing body for health insurance, they offer insurance for yoga teachers and holistic wellness practitioners essential for running a business, such as professional liability cover. Originally MHA was only for Yoga Teachers, however they are now supporting Rainbow Sounds graduates and others from the wellness industry of natural healing/health practitioners. 

MHA has a one-off membership fee in order to be assessed and access the discounted insurance rates for members. The MHA insurance has no excess of claims so it truly is the best insurance product in today’s market. MHA insurance covers most countries around the world in case you’d like to teach overseas. More information or to join MHA here.

Go to the Login page.

Follow the instructions to log in (enter email address, receive pin on email, input pin into the page). Ensure you use the same email address as the one used to book/purchase the course.

Once logged in, you'll see the Courses Dashboard with all the Online Courses you're enrolled into.

If you don't see the Courses Dashboard, and instead see the Orders page. Click on the order (relating to the courses), click "view order summary, and then click the blue button "Go to My Courses".

View full instructions here.

Once you enrol into the course, you'll have 365 days to access the course until it expires

Both our Level 1 and Level 2 Online Courses are self-paced.

As a guide:

Level 1 consists of 4 hours of bite-size videos and approx 30 mins to complete the Course Quiz. After completion, we recommend watching and practising with the Online Course again several times over a 3-6 month period to refine your techniques and skills.

Level 2 consists of 4 hours of bite-sized videos and approx 45 mins to complete the Course Quiz. After completion, we recommend watching and practising with the Online Course again several times over a 3-6 month period to refine your techniques and skills.

Yoga Teachers & Practitioners

Whilst we don't offer discounts for yoga teachers and practitioners, we do offer for you to join our stockist network or referral program. Click here for more info or to apply.