Cash Back + Shipping Protection

Add Route at checkout to protect your package against loss, theft and damage, and make shipping 100% carbon neutral.

Visit route.com/sustainability to learn more.

Estimated Shipping Times 

Location	Shipping Time*
Australia	Metro City: 3-5 business days  Regional/Rural: 8-15 business days
New Zealand	Metro City: 3-5 business days  Regional/Rural: 8-15 business days
USA	Metro City: 3-5 business days  Regional/Rural: 8-15 business days
UK	Metro City: 2-4 business days  Regional/Rural: 8-15 business days
Asia	Metro City: 5-8 business days  Regional/Rural: 8-15 business days
All Other Locations	Metro City: 5-10 business days  Regional/Rural: 10-15 business days

 
*Estimated times only. While we strive to meet these timelines, unexpected delays beyond our control can occur, so shipping times cannot be guaranteed. Orders are typically dispatched within 1-3 business days from the time of order. The delivery times provided above are based on the dispatch date.

Shipping Requirements

• All orders require a mobile/cell number for our delivery partners to, if applicable, send SMS updates and to contact you if needed for delivery access.
• We are unable to ship to lockers or P.O. Boxes due to courier requirements.
• Orders will be delivered directly to a person and will not be left in a safe place unless you specifically instruct your delivery partner via email, SMS, or phone.
• By placing an order with Rainbow Sounds, and agreeing to our terms of service, you agree to receive text messages from Rainbow Sounds PTY LTD related to your order status, delivery and shipping information. Message & data rates may apply. Message frequency varies depending on tracking. Rainbow Sounds and Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel. View Terms of Service and Privacy Policy in our footer navigation on the home page.

Shipping Costs

Shipping costs are automatically calculated at checkout based on the size, weight, and location of your order.

If no shipping cost is available at, please contact us 🙂 

Customs Import Taxes and Duties

The shipping fee you pay covers only the cost of shipping. It does not include any import taxes, customs duties, or fees that may be required by your country’s customs office that you will need to pay you are delivering to a county other than America, UK, Australia. 

Depending on your location, you may be responsible for paying these additional charges upon delivery. Some countries where import taxes and duties may apply include (but are not limited to): Canada, South Africa, EU, Asia and others that are not America, UK and Australia. 

Please check with your local customs office for more information on potential fees.

Tracking

Tracking numbers/links are provided via automated email or SMS once your order has been dispatched.

If you don’t receive a tracking number/link within 48 hours of the order date, please reach out to us at customer@rainbowsounds.co

Delivery partners: Post services, Startrack, Couriers Please, Aramax, UPS, FedEX, TNT, DHL, EVRI, Royal Mail, pace couriers and many more. 

Warehouse Locations

Rainbow Sounds has several inventory warehouse locations worldwide. Depending on your order, it may be shipped from Australia, UK, or USA

Shipping Insurance

Our bowls are carefully packed in double-reinforced boxes to ensure they arrive safely. While it’s very rare for items to arrive damaged, we recommend adding shipping insurance at checkout through the third-party provider, Route Protection, to protect your parcel from damage, loss, or theft.

By adding this insurance, you’ll be eligible for compensation through Route, if applicable.

How It Works

If your Route-protected order is lost, stolen, or damaged in transit, Route's support team will guide you through the simple process of resolving the issue in just a few steps. Read more details on Route’s Shipping Protection Policies.

Need to Make a Claim?

If you purchased the additional shipping insurance at checkout through the third-party provider, Route Protection, follow these steps to file a claim:

1. Go to the Route Resolve Center
2. Enter your email and order number.
3. Select the item(s) you’re filing the claim for.
4. Choose the corresponding issue type.
5. Verify your phone number.
6. Provide details about the issue.
7. Select your preferred resolution.
8. Submit the required information.
9. Review and certify your claim.
10. Submit the claim.

For further assistance, visit the Route help center.

Returns & Exchanges

We do not accept returns or exchanges, except in the case of a rare defect.

For defects, we offer exchanges within 7 days of receiving the goods. To qualify for an exchange, you must provide proof of purchase, photos and video support, and the item must be unused and in the same condition as when you received it, including its original packaging.

You will be responsible for the shipping costs associated with the exchange. Shipping costs are non-refundable.

Ordering from Rainbow Sounds online shop and shipping to any location is considered a business transaction under Australian consumer law.

Customers in the United Kingdom are entitled to a 14-day change-of-mind refund, but only if the purchase was made from a UK stockist or reseller. This policy does not apply to purchases from our online shop.

Special note: If a bowl is reverberating sound onto your mallet, it's important to understand how to play a Rainbow Sounds bowl. This is not a product fault. Rainbow Sounds bowls are made with a very high-purity grade of raw material, making them highly vibrational. If you are unable to effectively play a high-grade bowl, we recommend enrolling in Rainbow Sounds Training or a specialist crystal bowl training provider who is also a Rainbow Sounds stockist.